1-to-1 Notifications and Reminders
Overview
Learn Amp automatically sends email notifications and reminders throughout the 1-to-1 lifecycle to keep reviewees and reviewers informed and on track. From the moment a 1-to-1 is issued through to completion, both parties receive timely communications to ensure check-ins happen as planned.
Understanding when notifications are sent helps you set expectations with your team and troubleshoot any communication issues.
Functionality Breakdown
Notification Types
Issued Notifications
When a 1-to-1 is first created:
Recipient | Notification |
|---|---|
Reviewee | "You have a new 1-to-1 to complete" |
Reviewer | "A new 1-to-1 has been issued for [team member]" |
Reminder Emails
Automated reminders are sent before deadlines:
Timing | Recipients | Purpose |
|---|---|---|
7 days before | Reviewee, Reviewer | Early warning |
3 days before | Reviewee, Reviewer | Approaching deadline |
On deadline day | Reviewee, Reviewer | Final reminder |
Completion Notifications
Event | Recipient | Notification |
|---|---|---|
Reviewee finalises | Reviewer | "[Team member] has completed their section" |
Reviewer finalises | Reviewee | "Your 1-to-1 has been finalised" |
Overdue Alerts
Timing | Recipients | Purpose |
|---|---|---|
After deadline | Reviewee, Reviewer | Reminder that the 1-to-1 is overdue |
Note Notifications
Event | Recipients |
|---|---|
Public note added | Both reviewee and reviewer |
Meeting Setup Notifications
For managers, Learn Amp can send meeting preparation reminders:
Notification | When Sent |
|---|---|
Meeting due today | On the day of the scheduled check-in |
Preparation reminder | Before the meeting date |
Pre-requisites
Notification Settings
Notifications are controlled at multiple levels:
Level | Who Controls |
|---|---|
Company-wide | Admin, Owner (in Company Settings) |
User preferences | Individual users (in their profile) |
Email Requirements
For notifications to work:
Users must have valid email addresses
Email notifications must be enabled for the user
The user's email provider must not block Learn Amp emails
Quick Start Guide
Understanding the Notification Timeline
For a 1-to-1 with a "Share and finalise by" date of Friday 15th:
Date | Notification |
|---|---|
Issue date | Initial notification sent |
Friday 8th | 7-day reminder |
Tuesday 12th | 3-day reminder |
Friday 15th | Deadline day reminder |
After Friday 15th | Overdue alerts (if not completed) |
Checking Notification Status
Navigate to the individual 1-to-1
View the activity timeline
See when notifications were sent
FAQs
Q: Can I disable reminder emails?
Users can manage their notification preferences in their profile settings. Company admins can also configure company-wide notification settings.
Q: What if someone doesn't receive notifications?
Check their email address is correct, notifications are enabled in their preferences, and emails aren't going to spam.
Q: Are notifications sent for archived 1-to-1s?
No—archived 1-to-1s don't trigger any notifications.
Q: Can I customise notification content?
The notification content is standardised, but you can add context through the 1-to-1 template description.
Q: Do stand-in managers receive notifications?
Yes—when a manager goes on break and 1-to-1s are reassigned, the stand-in manager receives all relevant notifications.
Troubleshooting
Issue | Solution |
|---|---|
User not receiving emails | Check email address, notification preferences, and spam folder |
Too many reminders | User can adjust preferences in their profile settings |
Notifications sent at wrong time | Reminders are based on "Share and finalise by" date—check this is set correctly |
Stand-in not getting notifications | Verify the manager is properly marked as on break and the stand-in is configured |