Custom Reminder Messages

Overview

Custom Reminder Messages allow you to personalise event reminder emails with specific information learners need before attending. Instead of generic "don't forget your event" messages, you can include joining instructions, preparation materials, what to bring, or any other relevant details.

This feature transforms routine reminders into valuable pre-event communications that set learners up for success.

Functionality Breakdown

How Custom Reminders Work

1. Set up reminders with your chosen timing (days or hours before)

2. Add custom message with specific content for that reminder

3. System sends the reminder at the scheduled time

4. Learner receives the standard reminder plus your custom message

What You Can Include

Reminder Timing Options

You can set reminders at various intervals:

• 1 week before – Good for preparation reminders

• 3 days before – Logistics and planning details

• 1 day before – Final confirmation (default automatic reminder)

• 2 hours before – Last-minute joining instructions

• Custom timing – Any interval you specify

Pre-requisites

Role Requirements

Default Reminder

A default 1-day reminder is sent automatically for all events. Custom reminders are additional to this default.

Quick Start Guide

Adding a Custom Reminder

1. Navigate to Manage → Events in the sidebar

2. Create a new event or edit an existing one

3. Find the Reminders section

4. Click Add Reminder

5. Select the timing (e.g., "3 days before")

6. Enter your custom message in the text field

7. Click Save

Creating Multiple Reminders

1. Follow the steps above to add your first reminder

2. Click Add Reminder again

3. Choose a different timing

4. Enter a different custom message

5. Repeat as needed

6. Save the event

Example Custom Messages

1 week before:

"Your session is coming up next week! Please complete the pre-reading module 'Introduction to Project Management' before attending. You can find it in your Learning Path."

1 day before:

"See you tomorrow! Remember to bring your laptop and any questions you'd like to discuss. Tea and coffee will be provided."

2 hours before:

"Your session starts soon! Here's your Zoom link: [link]. Please join 5 minutes early to test your audio and video."

FAQs

Can I have different messages for different sessions?
Custom reminder messages are set at the event level and apply to all sessions. For session-specific information, include it in the session details instead.

What if I don't add a custom message?
Learners still receive the standard reminder with event details (title, date, time, location). Custom messages are additional content.

Can I format custom messages?
Custom messages support basic text. For links, include the full URL.

When exactly are reminders sent?
Reminders are sent at the scheduled time (e.g., "1 day before" sends 24 hours before the session start time).

Can learners opt out of reminders?
Learners can adjust their email preferences, but reminder emails are considered important and may still be sent.

Do reminders include calendar updates?
The standard reminder includes calendar information. Custom messages appear as additional content in the email.

Can I edit a reminder after creating it?
Yes, edit the event, find the reminder, and update the message or timing.

Troubleshooting