Completion Notifications

Overview

Completion Notifications automatically alert designated people when a learner completes an event. This keeps managers, coaches, and other stakeholders informed about training progress without requiring them to check reports manually.

You can configure exactly who gets notified and even include a custom message—making it easy to celebrate achievements or prompt follow-up conversations.

Functionality Breakdown

How Completion Notifications Work

When a learner completes an event (attendance marked as "attended" and the session is complete):

1. The system identifies who should be notified based on your settings

2. Notifications are sent via email and/or in-app

3. Recipients see the learner's name, event name, and completion details

4. If configured, a custom message is included

Who Can Be Notified

You can enable any combination of these options—or all of them.

Custom Completion Messages

You can add a personalised message that appears in completion notifications. This is perfect for:

• Congratulatory messages

• Instructions for next steps

• Prompts to schedule follow-up discussions

• Links to related resources

Pre-requisites

Feature Requirements

• Events feature must be enabled

• Notification settings must be enabled for the event

Role Requirements

Recipient Requirements

For notifications to be delivered:

• Manager notifications – Learner must have a manager assigned

• Coach notifications – Learner must have a coach assigned

• Manager's manager – Both learner's manager and their manager must be assigned

• Selected users – Users must be selected in the notification settings

Quick Start Guide

Enabling Completion Notifications

1. Navigate to your event

2. Click Edit to access settings

3. Find the Notifications section

4. Enable Notify on completion

5. Select who should be notified:

   • ☐ Learner's Manager

   • ☐ Learner's Coach

   • ☐ Manager's Manager

   • ☐ Selected Users (then choose specific people)

6. Click Save

Adding a Custom Message

1. In the notification settings, find Completion Message

2. Enter your custom text

3. Keep it concise—this appears in email notifications

4. Click Save

Selecting Specific Users to Notify

1. Enable Notify Selected Users

2. Click Add Users or use the user search

3. Select the individuals who should receive notifications

4. Click Save

FAQs

When exactly are completion notifications sent?
Notifications are sent when attendance is confirmed and the session/event is marked complete. For automatic attendance tracking, this happens shortly after the meeting ends.

Can learners opt out of having their completion shared?
No, completion notifications are controlled by administrators. However, they go to designated stakeholders (managers, coaches), not broadcast widely.

What if a learner doesn't have a manager assigned?
If "Notify Manager" is enabled but the learner has no manager, that notification simply won't be sent. Other enabled notifications (coach, selected users) still send.

Can I notify different people for different events?
Yes, notification settings are configured per event. Each event can have different recipients.

Do completion notifications include the custom message?
Yes, if a custom message is configured, it appears in the email notification to all recipients.

Are completion notifications sent for all sessions or just the first?
For "All Sessions" events, notifications send when all sessions are attended. For "Selected Sessions" events, notifications send after each attended session.

Can I test completion notifications?
You can test by completing an event yourself and checking if your manager/coach receives the notification.

Troubleshooting