Inbox & Messaging

Inbox & Messaging enables direct communication between users within Learn Amp. Whether you need to discuss a piece of content, follow up on a learning goal, or simply connect with a colleague, the inbox provides a private, threaded messaging experience right inside the platform.

This feature supports one-to-one conversations and group threads, with notifications to keep everyone in the loop. It's a brilliant way to foster collaboration without leaving the learning environment.

One-to-one conversations
Private messages between two people. The conversation title automatically shows the other person's name.

Group conversations
Threads with three or more participants. You can set a custom title to help everyone understand the conversation's purpose.

• Threaded messages – All messages in a conversation are grouped together for easy reference

• Unread indicators – Badge counts show how many unread messages you have

• File attachments – Share documents directly within messages

• Email notifications – Receive email digests for unread messages

• Search – Find conversations by participant name

• Participant management – Thread creators can add or remove participants from group conversations

Your organisation may have one of two inbox configurations:

Full Inbox
Anyone can message anyone else in the organisation (unless individuals have restricted their messaging).

Simple Inbox
A streamlined mode where Learners can only message their manager, HR, Admins, and Owners. Managers can message their team members plus admin roles.

To use Inbox & Messaging, you'll need:

• The Inbox feature enabled for your company (contact success@learnamp.com)

• An active user account

💡 Tip: Individual users can choose to limit who messages them. Even with full inbox enabled, some colleagues may have restricted their messaging to selected contacts only.

1. Look for the envelope icon in the top navigation bar

2. Click the icon to open your inbox

3. A badge shows your unread message count (if any)

Alternatively, if your platform uses the sidebar navigation:

1. Look for Messages in the utility navigation area

2. Click to access your inbox

1. Open your inbox

2. Click New message or the compose button

3. Search for and select the recipient(s)

4. For group conversations with 3+ people, add a title to describe the topic

5. Type your message

6. Click Send

1. Open your inbox

2. Click on a conversation to view it

3. Type your reply in the message field at the bottom

4. Click Send

New messages appear at the bottom of the thread, keeping the conversation history intact.

1. While composing a message, look for the attachment icon

2. Click to upload a file

3. Select the document you want to share

4. Send your message

The attachment will be visible to all participants in the thread.

If you'd like to control who can send you messages:

1. Navigate to your profile settings

2. Find the messaging preferences section

3. Enable Only allow selected people to message me

4. Select the specific people you want to permit

⚠️ Warning: Admins, Owners, HR, and your manager can always message you, regardless of this setting. Anyone you've already started a conversation with can also continue to reply.

Q: How do I know if I have new messages?
A red badge appears on the envelope icon in the navigation bar showing your unread message count. You'll also receive email notifications for new messages.

Q: Can I delete a conversation?
Individual users cannot delete entire conversations. You can delete messages you've sent, but the thread remains visible to all participants.

Q: Why can't I message certain people?
In Simple Inbox mode, Learners can only message managers and admin roles. Additionally, some users may have enabled messaging restrictions on their profile.

Q: Can I message someone outside my organisation?
No. The inbox only supports messaging between users within the same company account.

Q: How do I leave a group conversation?
Currently, only the thread creator can remove participants from group conversations. Contact the person who started the thread if you'd like to be removed.

Q: Do messages sync across devices?
Yes. Your inbox is accessible from any device where you're logged into Learn Amp, and message history syncs automatically.

Q: Can I search for old messages?
You can search for conversations by participant name. Full-text search within message content is not currently available.