Q&A (Questions and Answers)

Q&A (Questions and Answers) is a feature that allows users to ask questions about content and receive answers from designated experts. It creates an engaged learning community where learners can get help and experts can share their knowledge.

With Q&A enabled, users can post public or private questions on Items, Learnlists, and Channels—and receive responses from experts, managers, coaches, or the wider community.

Q&A appears at the bottom of Items, Learnlists, and Channels when enabled. The feature includes:

• Public questions — Visible to all users, encouraging community learning

• Private questions — Asked directly to experts for sensitive or personal queries

• Expert designation — Assign specific users to answer questions

• FAQ conversion — Transform common questions into permanent FAQs displayed on content

• @mentions — Tag individuals or teams within Q&A responses to bring people into the conversation

• Flexible answering — Allow managers, coaches, or all users to respond

Admins can configure Q&A visibility at the company level:

• Company Settings > Content > Discussion and Q&A — Choose whether questions are visible to all users or filtered by Teams

To use Q&A, you'll need:

• A Connect or Perform package enabled for your company

• Admin access to enable Q&A on content

• At least one expert assigned to answer questions

💡 Tip: If Q&A isn't available, contact success@learnamp.com to learn about upgrading your package.

1. Navigate to the Item, Learnlist, or Channel you want to enable Q&A on

2. Click Edit to open the editing screen

3. Find the Q&A section

4. Configure your options:

   • Allow public questions — Users can post questions visible to everyone

   • Allow private questions — Users can ask questions directly to experts

5. Add at least one expert in the "Who are the 'experts' who will answer questions?" field

6. Optionally tick Display experts? to show expert names above the Q&A section

7. Configure who else can answer:

   • Allow Managers to answer people in their teams

   • Allow Coaches to answer people they coach

   • Anyone can reply to public questions

8. Save your changes

The Q&A section will now appear at the bottom of the content page.

1. Open the Channel, Learnlist, or Item

2. Scroll to the bottom to find the Q&A section

3. Type your question

4. Choose whether to make it public or private (if both options are enabled)

5. Post your question

Experts will receive email and in-platform notifications about new questions.

1. While typing a question or answer, type @ followed by a name or team name

2. Select the person or team from the dropdown

3. The mentioned user (or all active members of a mentioned team) will receive a notification

When a question is asked frequently, you can convert it to a permanent FAQ:

1. Find the question in the Q&A section

2. Click the three dots (⋯) in the upper right corner

3. Select Convert to FAQ

4. The question and answer will appear in a separate FAQ section under the content

Q: How do I view all Q&A posts from a specific user?
Go to their user profile > Posts > Q&A to see all their questions and answers.

Q: Where can I see which content has Q&A enabled?
Navigate to Content > Manage Items in the sidebar and use the filter "Q&A enabled", or check Activity > Content Log with the same filter.

Q: What's the difference between Q&A and Discussion?
Q&A is structured around questions and expert answers—ideal for getting help. Discussion is for open conversation and sharing ideas—ideal for collaboration.

Q: Can users delete their own questions?
Users can edit their questions but cannot delete them. Admins can delete questions if needed.

Q: Do experts get notified about new questions?
Yes. Designated experts receive both email and in-platform notifications when new questions are posted.

Last Reviewed: March 2026